Privacy and Cookie Policy
Last modified: September 16, 2024
Synexis.io values your privacy and is dedicated to protecting your personal information. We understand the importance of your privacy. Please review this policy carefully to learn how we collect, use, and protect your information, as well as the choices available to you regarding its use.
Introduction
COSMICORANGE UNIPESSOAL LDA, located at Estrada Municipal, no 506 Quinta Branca UBI, Covilhã, 6200-284, Portugal, operating as Synexis ("Synexis.io" or "We"), is committed to respecting your privacy and safeguarding your information in accordance with this Policy. This Policy explains the types of information we may collect from you, or that you may provide when visiting Synexis.io, and any related products or services (collectively referred to as the "Website"). It also outlines our practices for collecting, using, maintaining, protecting, and disclosing this information. By using our Website, you agree to the terms set forth in this Privacy Policy.
What information do we collect about you, and how do we collect it?
We collect various types of information from and about users of the Synexis platform, including:
Information you provide directly: When using the Synexis platform, you may share data with us, such as when you fill out forms, request support, or subscribe to our newsletter.
Automatically collected usage data: We automatically gather certain information based on how you interact with Synexis using cookies, managing tools, tracking tools, and other technologies.
Startup and investor data: If you’re using our platform for startup or investor purposes, we collect the information you submit for startup applications, fundraising activities, investor management, and matching. This includes personal and business contact details, financial and operational data, team information, and investor preferences. We use this data to facilitate fundraising and investment matching.
Third-party sources: We may receive information from third parties, such as service providers or partners, where you’ve consented to share data with us. These partners may help enhance our services or provide additional data relevant to your experience on Synexis.
Categories of Data We Collect
The data we collect depends on your interactions with Synexis and the choices you make, including privacy settings and the products you use. The categories of data include:
Identity data: Your name and other identifiers.
Contact data: Your email address, business email, and country of residence.
Professional data: Details about your company, job role, and industry.
Startup data: Information about your startup’s operations, reports, financials, and ownership structure.
Investor data: Information about your investment thesis, team structure, and past investments.
Usage data: Information about how you interact with Synexis, including IP addresses, device details, cookies, and location data.
Content: Any messages or inquiries you send to us, including customer support requests or general inquiries about our platform.
2. Why do we collect your data?
To deliver our platform and its features, ensuring seamless access to our services.
To support, maintain, and enhance the quality of our platform, products, and services based on your needs and interactions.
To process requests or inquiries you make, such as contact forms or inside the application, and to respond efficiently.
To send you important notifications regarding your account, updates to your fundraising process, or investor interactions.
To fulfill our obligations and protect our rights, including contracts you enter into with us, such as legal agreements or billing purposes.
To comply with applicable laws, regulations, and industry standards.
To ensure we meet our responsibilities toward customers and stakeholders.
To inform you about changes to Synexis or new features that may benefit your fundraising or project management journey.
To enable you to participate in interactive elements of the platform, such as project validation and investor connections.
To conduct advanced analytics for platform improvements and to enhance the user experience.
To provide efficient customer support that meets your needs.
To assess and improve Synexis’s overall business operations and effectiveness.
For any other purpose with your explicit consent.
3. What are your rights regarding the information collected and processed?
In relation to the information collected and processed by Synexis, you have the following rights:
Right of access: You may request Synexis to confirm if your information is being processed. If it is, you will be granted access to the information we hold about you.
Right of rectification: If any of your information is inaccurate, you can request that Synexis correct or complete it based on the purpose of the processing.
Right to erasure: You have the right to request the deletion of your information. For example, if the information was processed unlawfully or if you withdraw your consent, Synexis will erase the data accordingly.
Right to object: You can object to the processing of your personal data when it is based on legitimate interests, public interest, or the exercise of official authority. Additionally, you may object to direct marketing activities, including profiling, for marketing purposes.
Right to restrict processing: You may request to limit the processing of your information in the following situations: (i) if the information is inaccurate, (ii) if the processing is unlawful, (iii) if you need the information to be retained for legal claims after the usual retention period, or (iv) if you have objected to the processing and the verification of our legitimate interests is pending.
Right to data portability: You can request that Synexis provide your information in a structured, commonly used electronic format or transfer the data to a third party if technically feasible.
Right to lodge a complaint: If you believe that your rights are not being respected, you may file a complaint with a competent supervisory authority.
3.1 How to exercise your rights?
To exercise any of your rights mentioned above, please submit a verifiable request to Synexis via email at [email protected].
We will respond to your request as soon as possible, typically within one month. However, in accordance with applicable laws, we may extend the response time by an additional two months if necessary due to the complexity or volume of requests.
3.2 Opt-out and unsubscribe from marketing messages (newsletters).
Our marketing communications include a convenient way to unsubscribe from future messages, such as an unsubscribe link in the email. If you prefer to opt out of receiving marketing messages from Synexis, you can use the unsubscribe link in the communications you’ve received or contact us using the details provided above in section 3.1.
4. Who has access to your information?
We may share your information with trusted third parties, investors, and partners to provide and improve our services. This includes subsidiaries and affiliates of the Synexis corporate group. For example, we may need to share your data with other companies within our network for purposes such as customer support, marketing, technical operations, or account management.
We may also share your information with third-party service providers who assist us in delivering services to you. However, we only disclose the necessary personal information required for them to complete their tasks. We have agreements in place with these third parties to ensure your data is secure, or we are required to do so by law, such as a court order, or for fraud prevention or crime detection.
Synexis will disclose personal information if required by law, legal process, or for the administration of justice. This may include cooperating with law enforcement agencies, protecting your vital interests, safeguarding Synexis’s legal rights and property, or ensuring the safety of Synexis users. Unless otherwise stated in this policy, Synexis does not share, sell, rent, or trade your information with third parties for their promotional purposes.
5. Your Choices
You have control over whether you want to receive information from us. If you wish to receive direct marketing communications about Synexis’s services, products, and features, you can make this choice by selecting the appropriate boxes on the form where we collect your information. We will not send you marketing emails or text messages without your prior consent.
6. The Security of Your Personal Data
At Synexis, we are committed to safeguarding your information. We employ a range of physical, technological, and administrative security measures to protect against unauthorized access, accidental loss, or misuse. We strive to ensure your data is handled securely to prevent any unauthorized access, alteration, or disclosure. We integrate blockchain-based encryption and web3 wallets authorization to the encrypted information for even better security.
While we take strong steps to protect your personal data, including encryption, please be aware that transmitting information over the internet cannot be entirely secure. Although we do our best to secure your data, any transmission is at your own risk. You need to keep your own devices and keys safe.
We are constantly improving our security measures in line with technological advancements. Synexis is dedicated to meeting high security standards.
The security of your data also relies on you. You are responsible for keeping your passwords secure and protecting your devices. Using unsecured devices or networks to access our platform can pose risks, so we recommend taking the necessary precautions to avoid security breaches.
7. How long do we keep your personal data?
We retain your personal data only as long as necessary to provide our services, fulfill contractual obligations, and exercise any rights related to the information. If the data is no longer needed for service provision, we retain it only for legitimate business purposes or legal obligations. Generally, we base our retention periods on the following criteria:
Purpose of collection: Personal data is retained only as long as necessary to achieve the specific purpose for which it was collected. Once that purpose is fulfilled, the data is either deleted or anonymized.
Legal basis: The retention period may vary depending on the legal requirements. For example, certain data may need to be retained for tax or regulatory compliance purposes.
Contracts and obligations: If the data is required for a contract or agreement between you and Synexis, it will be retained for the duration of that contract or obligation.
Legal retention periods: In some cases, specific laws may define retention periods, such as statutes of limitations for legal claims.
Synexis’s legitimate interests: Retention periods may also be influenced by our legitimate business interests, but we will balance this with your rights and interests before determining the retention period.
Consent: If data processing is based on your consent, we will retain the data only for the duration authorized by that consent. If necessary, we will seek to renew your consent to extend the retention period.
We regularly review our data retention practices to ensure that your personal information is kept up-to-date and accurate and that it is retained only for the necessary duration.
8. Use of Cookies
Our platform uses cookies to enhance user experience and functionality. For detailed information regarding the cookies we use, please refer to our Cookies Policy. You can manage your cookie preferences at any time through the Cookie Manager.
9. Links to Other Websites
The Synexis platform may contain links to third-party websites. Our Privacy Policy applies solely to our platform, so we encourage you to review the privacy policies of any other websites you visit through these links. We are not responsible for the privacy practices or policies of other websites, even if you accessed them via links from our platform.
10. Children Under the Age of 18
Our platform is not intended for individuals under the age of 18, as outlined in our Terms & Conditions. We do not knowingly collect personal information from anyone under 18. If you are under 18, please do not use our platform, provide any information, or engage in any of the services offered. If we become aware that we have inadvertently collected personal information from a child under 18 without parental consent, we will take steps to delete it. If you believe we have collected information from someone under 18, please contact us at [email protected].
11. Transferring your information
As a global company, Synexis may transfer the data we collect about you to our affiliated entities or third parties across different regions and countries. This may include transfers to countries outside your jurisdiction, including those outside the EU.
When transferring your data internationally, we ensure that appropriate safeguards are in place to protect your privacy. These safeguards may include using Standard Contractual Clauses or other lawful mechanisms, as required by applicable law, to ensure that your data is protected and your privacy rights are upheld, as outlined in this Privacy Policy.
12. Can this privacy policy be amended?
We may update this Privacy Policy from time to time to reflect changes in our practices or to ensure its accuracy. Any changes will be posted on our website, along with the date of the latest version. We encourage you to review this Policy periodically, especially before providing any personal information, to stay informed about how we protect your data.
13. Contact Information
For any matters related to personal data, you can reach our Data Protection Officer at [email protected].
Cookie Policy
Current as of September, 2024.
This Cookie Policy (hereinafter referred to as the "Cookie Policy" or "Policy") provides details regarding the use of cookies and similar technologies on Synexis.io (hereinafter "Synexis").
Synexis uses cookies and/or similar technologies that collect and store information as you browse our platform.
Please note that this Policy does not apply to third-party websites that may be accessed via links provided on the Synexis platform. Additionally, this Policy does not regulate how third parties process data when collecting information through cookies installed on our platform. These data processing operations are the responsibility of those third parties.
You may configure your cookie preferences through the Cookie Manager tool, which will be available on the platform in Q4 2024. We continuously work to improve your experience on Synexis. For any concerns or questions regarding personal data, you may contact our Data Protection Officer at [email protected].
We remind you that some cookies may collect data that can identify you. For this reason, we encourage you also to review our Privacy Policy, which complements and clarifies this Cookie Policy.
What Are Cookies?
Cookies are small data files, typically in .html format, that a website stores on your device (such as a computer, smartphone, tablet, etc.). These files help websites remember certain information about your visit, improving functionality and user experience. In this Policy, the term "Cookies" also refers to other tracking technologies, including tags, pixel tags, web beacons, user IDs, or other emerging technologies designed to track user behavior and preferences.
Every time you visit the Website, your browser accesses these Cookies to recognize and remember any identifiers associated with you (where applicable) and automatically activate your saved preferences. The Website will only install Cookies on your device with your explicit consent, except for those strictly necessary for the site’s functionality.
What Are Cookies Used For?
Cookies serve a variety of functions, from enabling essential website features to improving overall performance and efficiency. They help Synexis gather user preferences and behavior information, enabling us to tailor content and improve user experience. Cookies may also be used to deliver ads that are more relevant to your interests based on previously collected data.
The specific ways in which the Website uses Cookies are described in detail throughout this Policy.
For What Purposes Do We Use Cookies?
Synexis uses various categories of Cookies, each serving distinct purposes to enhance the website’s functionality and improve user experience:
Necessary Cookies: These technical Cookies are essential for navigating the website, enabling basic features like page navigation and secure access to certain areas. They also ensure the proper management and operation of the website. Consent is not required for these Cookies, as the website cannot function without them.
Functional Cookies: These Cookies enable additional features such as sharing website content on social media platforms, gathering user feedback, and supporting third-party functionalities.
Analytics Cookies: These Cookies allow us to monitor and analyze user behavior on the Synexis platform, providing insights into metrics like visitor count, bounce rate, and traffic sources. This helps us continuously improve the website.
Performance Cookies: These Cookies help us measure and analyze key performance metrics of the website, allowing us to enhance user experience by optimizing performance based on visitor behavior.
Advertisement Cookies: These Cookies track your browsing habits to display ads relevant to your interests, efficiently managing advertising space and tailoring content to your profile.
For detailed information on the specific Cookies we use, their function, duration, and whether they share data with third parties, please refer to the Cookie Management Tool, which will be released in Q4 2024.
Who Do the Cookies Belong To?
Each Cookie is associated with a specific domain name and can be categorized by its origin:
First-party Cookies: These Cookies are managed and stored directly by the Synexis domain.
Third-party Cookies: These Cookies are managed and stored by third-party entities that provide integrated content or services on the Synexis platform. In these cases, third-party entities may process data collected via Cookies, and Synexis may not have full control over their operation.
For more detailed information about the Cookies used on Synexis, including third-party Cookies, please refer to the link provided in the previous section.
Cookies Duration
Based on their duration, Cookies can be classified into:
Session Cookies: These Cookies are stored only until the end of the session or shortly after when the browser or application used to access the website is closed.
Persistent Cookies: These Cookies remain stored for a longer period and require user action to be deleted. Synexis does not store any Cookies for longer than two years.
How Is User Consent Collected?
Synexis uses a Cookie Management Tool to handle user consent when visiting the Synexis platform. Consent is requested upon the first visit.
Through the Cookie Management Tool, users can:
“Accept All” types of Cookies.
Select their preferences by Cookie category or purpose.
The Cookie Management Tool will be available to use for all users in Q4 2024. Until that time for any requests, concerns or questions regarding personal data, you may contact our Data Protection Officer at [email protected].
How can users revoke, configure, or reject the collection and use of cookies?
To safeguard your privacy and data protection rights, Synexis offers a Cookie Management Tool. This tool allows users to configure their Cookie preferences at any time, enabling or disabling Cookies as desired. Users can also obtain additional information about specific Cookies and give or withdraw consent through this tool.
To reject the collection and use of Cookies, simply click “Reject All” or adjust your settings under “Preferences” and click “Save Preferences.” This ensures that only necessary Cookies remain active.
The Cookie Management Tool will be available to use for all users in Q4 2024. Until that time for any requests, concerns or questions regarding personal data, you may contact our Data Protection Officer at [email protected].
Alternatively, most web browsers offer the ability to control Cookies directly. You can view and delete Cookies or change browser settings to block new Cookies or receive notifications when Cookies are placed on your device. For detailed browser instructions:
Google Chrome Cookie Management
Opera Cookie Management
Please note that disabling Cookies through browser settings may affect the website's performance, as most browsers do not allow for fine-tuned control over non-essential Cookies. Users may explore additional control options through third-party extensions available online.
Changes to the Cookie Policy
Synexis reserves the right to update this Cookie Policy at any time. Any changes will be appropriately communicated via the website, and if they substantially affect how your data is processed, Synexis will notify users through the contact details provided.
